SVSU NEST Plan’s 5-day Quarantine is chaotic and confusing

I tested positive for COVID on Monday, Feb. 7 after going to Meijer Pharmacy for testing.

Once I returned to my dorm, I emailed COVID Report with my positive results at 3:02 p.m.

I quarantined in my bedroom awaiting an email just to receive a reply on Feb. 8 at 9:26 a.m., a day later after testing positive.

Later I was emailed again about my five day quarantine with an isolation guideline from the NEST Plan.

I was instructed to be in quarantine until Friday, Feb. 10 at 11:59 p.m.

I was allowed to return to campus as long as I was fever-free on Feb. 11.

I received another email from Residential Life at 12:35 p.m. to schedule a time to do a key exchange.

Around an hour later, I met someone at the door to do a contact-free exchange and leave for the isolation dorm.

At this point, I was confused because according to the isolation guidelines, I was to be observed going to my isolation dorm.

Either I was too sick to remember anything said during the key exchange or instructions were not made clear.

After waiting a few minutes, I decided to pack my car and move to the isolation dorm.

I expected, again, for the dorm to be unlocked as stated in the isolation guidelines.

It was not.

I unlocked it, brought in my belongings and the food and toiletries given to me during the key exchange.

The bedroom had two top sheets (no fitted sheet), a blue blanket, a pillow with a case, two towels and a wash cloth.

I found multiple wrapped cups in the room and the bathroom.

At this point, I was glad that I had packed my own pillow and blanket for my own comfort.

I gave up on the sheets because they would not stay on the bed.

The food provided was not great.

Being sick, I did not want ramen, mac and cheese and pop tarts.

I really should have had healthier and more substantial options.

I received an email with a follow-up on policies and a dining order sheet, which to me made no sense in terms of their delivery.

I made an order on Wednesday to get me through Thursday into Friday morning.

I could at least order a salad, fruit and orange juice which were healthier options.

Dining services only delivered food on Mondays and Thursday.

To me, depending when you enter isolation, doesn’t really make sense.

All orders are due before noon on those days.

If I had entered an isolation dorm on Monday, I still wouldn’t have been able to order food.

Of course, there are other ways like ordering food from off-campus or emailing Residential Life for more food.

However, I was worried that communication was not going to come across well.

Throughout quarantine, I woke up every day at around 8 a.m. to see if anyone would come check on me as stated in the guidelines.

Not once did someone physically come to check on my health, only to drop off food.

I was worried if someone did, because if they knocked on the door and I didn’t hear it by the third knock, they’d call 9-1-1.

Another guideline sheet said someone would contact me every day for a health check-in.

This was not the case.

I received one email on Wednesday to see if I was alright.

After four days in an isolation dorm, I was ready to leave.

I woke up at 8 a.m. on Friday morning, packed, and was ready to go.

I assumed that another key exchange would be made just like before and someone would check on me to make sure I was fever-free.

I waited for someone to show up in person or at least get an email and nothing.

The only email I received that morning was from COVID Report saying I was cleared.

By noon, I emailed Residential Life to figure out what I was supposed to do.

Turns out, I was supposed to meet housing at their office to go get my dorm key.

Nothing in the guidelines makes it clear how your exit procedure was going to work.

By the end of this mess of getting me into isolation, helping me during isolation, and exiting isolation, I never want to do this again.

I would much rather drive the two hours home just to avoid disorganized nonsense.

Nest Plan needs to update it policies on quarantine and provide more clear information on all parts of quarantine, and communication needs to be quicker between the student, COVID Report and Residential Life.

Audrey Bergey

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